Talbeats Refund Policy

Return Eligibility

General Eligibility Requirements

• Timeframe: Returns must be initiated within 60 days from the date of delivery. We recommend starting the return process as soon as you decide the product isn’t right for you to avoid missing the deadline.
• Condition: Products must be unused, undamaged, and in their original condition. This means no signs of wear (e.g., scuffs on shoe soles, stretched fabric on clothing, scratches on jewelry), intact original tags, and all accompanying accessories (e.g., care booklets, jewelry boxes, shoe dust bags) included.
• Packaging: Items should be returned in their original packaging whenever possible. If the original packaging is unavailable, use a secure, padded container to prevent damage during transit.

Category-Specific Rules

• Clothing: Must be unwashed, unaltered (no hemmed pants, adjusted waistbands), and free of makeup, perfume, or deodorant stains. Swimwear and undergarments must have the original hygiene liner intact to be eligible for return.
• Jewelry: Must be returned in its original protective case, with no signs of tarnish, bent metal, or missing stones. Custom-engraved jewelry is eligible only if the engraving is incorrect or the piece is defective.
• Shoes: Soles must be free of scuffs, dirt, or wear. Shoe boxes must be undamaged (no tears, tape residue, or writing) as they are considered part of the product.
• Accessories: Handbags, scarves, and hats must be free of stains, snags, or shape damage. Leather items must not show signs of moisture damage or wear.

Non-Returnable Items

• Products marked as “Final Sale” on the product page (clearly indicated with a “Final Sale” badge).
• Personalized items (e.g., monogrammed handbags, custom-sized clothing) that are made to your specific request, unless the item is defective or the personalization is incorrect.
• Items damaged due to improper use, care, or storage (e.g., a silk blouse ruined by machine washing, a necklace broken by rough handling).
• Gift cards (physical or digital) – these are non-refundable and non-transferable.

How to Initiate a Return

1. Request a Return Authorization (RA): Email our support team at service@talbeats.com with the subject line “Return Request.” Include your full name, order number, the name of the product(s) you wish to return, and the reason for the return (e.g., “size too small,” “color not as expected”). This helps us process your request faster.
2. Receive Your Pre-Paid Label: We will review your request within 24 business hours. If approved, we’ll send you a Return Authorization number and a pre-paid shipping label via email. Print the label and attach it to your packaged return – be sure to write the RA number on the outside of the box.
3. Ship the Return: Drop off the packaged return at the designated carrier location (details provided with the label). Keep the tracking number provided by the carrier for your records – this allows you to monitor the return’s progress.

Refund Processing

• Inspection Period: Upon receiving your return, our team will inspect the product(s) to verify eligibility (typically 3–5 business days after delivery to our warehouse).
• Refund Timing: If the return is approved, we will process your refund within 5–10 days of inspection. You will receive a refund confirmation email once the transaction is initiated.
• Refund Method: Refunds are credited back to your original payment method in USD, matching the exact amount you paid for the product (including any applicable taxes). We cannot issue refunds to a different payment method than the one used for the original purchase.
• Processing Delays: The time it takes for the refund to appear in your account depends on your payment provider: Credit/debit cards: 3–7 business days (varies by card issuer).
• Digital wallets (PayPal, Apple Pay, Google Pay): 1–3 business days.
• Talbeats store credit: Instantly credited to your account.

Refund Exceptions & Adjustments

• Damaged or Ineligible Returns: If the product is damaged, used, or missing parts, we may offer a partial refund (proportional to the damage) or reject the return entirely. We will provide photos of the issue and explain our decision in detail.
• Promotional Items: If you received a free promotional item with your purchase (e.g., a scarf with a dress order), you must return the promotional item to receive a full refund for the qualifying product. If the promotional item is not returned, we will deduct its value from your refund.
• Order Cancellations: If you cancel an order before it ships, we will process a full refund within 5–10 days. If the order has already shipped, you must follow the standard return process outlined above.
• Missing or Lost Returns: If the carrier confirms your return is lost in transit, please provide the tracking number to our support team. We will work with the carrier to investigate and, if confirmed lost, process your refund or send a replacement at no cost to you.

Defective or Incorrect Products

1. Contact our support team at service@talbeats.com within 7 days of delivery, including your order number, photos of the defective/incorrect product, and a description of the issue.
2. Our team will review your claim and, in most cases, send a replacement product immediately (shipped via our standard 1–3 day processing and 6–12 day delivery timeline) without requiring you to return the defective/incorrect item first.
3. If a replacement is unavailable, we will process a full refund (including any associated costs) or offer you a credit for a future purchase, whichever you prefer.

International Returns

• Return transit times may be longer (typically 10–20 days) due to international shipping and customs processing.
• We recommend declaring the package as “Returned Merchandise” on customs forms to avoid additional fees – our pre-paid labels include this documentation where applicable.
• Refund processing timelines remain the same (5–10 days after inspection), but international payment processing may add 1–2 extra days for the refund to appear in your account.

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